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​Financial Counselling Services

Our financial counselling services support patients with medical bills by helping them navigate healthcare costs. For patients who need assistance in paying medical bills even after receiving government subsidies and utilising other payment options, such as MediSave and the Child Development Account (CDA), our dedicated Financial Counsellors will assess your financial situation and identify potential assistance schemes to help ease your medical expenses.

To book an appointment with our Financial Counsellor, you may: 

  1. Book via NHG Health App or HealthHub App
  2. Call 6355 3000
  3. Approach our staff at the counter


To help us assist you effectively, please bring the following documents (where applicable) for yourself and your family members* to your appointment. Both hard copies and digital formats (e.g. images, screenshots, PDF files) are acceptable:

*Including children who are not living in the same household as you.

  • Identification: NRIC, Birth Certificate
  • Employment and Income: Latest payslip, CPF statement, IRAS income tax assessment, insurance payout, employment letter, termination/retrenchment letter, or any other proof of income (e.g. rental, odd jobs, food delivery riders, private hire drivers).
  • Bank: Updated bank statement or passbook of personal, spouse, and/or joint accounts.
  • Expense: Utility bills, Town Council fees, HDB payments, outstanding loans, payment receipts, instalment plans, arrears, debts, and any other financial obligations.
  • Medical: Medical certificate, light duties or unfit-for-work memo, and any other medical reports.
  • Legal: Letter of Bankruptcy, Lasting Power of Attorney, Court Order, Maintenance Order, etc.


For MediSave matters, please click here.

For more details about healthcare financing schemes and subsidies, please visit MOH Healthcare Schemes & Subsidies.