1. How to Request for Deposite Refund
To request a deposit refund from NHG Polyclinics, please submit your request via our online form.
Before You Begin:
​Please note the following important points:
-
Each form submission is valid for only one deposit refund request. For multiple refunds, please submit separate forms.
- All refunds will be reviewed and may be used to offset any outstanding bills.
- Your requests will undergo verification, and we will contact you via email if necessary.
- Ensure all information provided is accurate to avoid rejection.
- Processing time is up to 4 working weeks.
Next-of-Kin Request
If you are requesting a refund on behalf of a patient.
Mode of Refund
You can choose from two refund methods when submitting your request via FormSG:
1. PayNow Refund
- Available only for bank accounts linked to your NRIC/FIN
- Fast and secure transfer directly to your NRIC/FIN linked account
- To check if your NRIC.FIN is linked to PayNow, you can visit the link here.
2. GIRO refund
- Direct transfer to your bank acoount.
- Please ensure all bank account details are accurately provided.
What Happens After Submission?
1. You will receive an automatic email confirmation your form submission.
2. Our staff will review and process eligiable refund requests.
3. Within 4 weeks, you will receive an email about the outcome of your request.
4. For approved refunds, the amount will be credited to your account within 4 weeks from the outcome notification.
Need Help?
If you require assistance or have questions about your refund request, please contact our Contact Centre at 6355 3000.
