About PTEC Home Blood Pressure Monitoring Programme
The Primary Tech-Enhanced Care (PTEC) Home Blood Pressure (BP) Monitoring Programme aims to enable patients with high blood pressure to better manage their conditions in the comfort of their home, with the help of simple technology and tele-consultations from the polyclinic.
PTEC Home Blood Pressure Monitoring Programme will benefit patients who want to better control their chronic conditions, but have busy lifestyles and/or are less ambulant. This programme is an impactful addition to our Telemedicine services. It enhances the quality of care, educates and enriches the health of our patients. With PTEC, these patients can self-manage their conditions to prevent disease progression and avoid complications.
The New Patient Care Journey
Patients enrolled under the PTEC Home Blood Pressure monitoring programme will measure their blood pressure at home using a Bluetooth-enabled blood pressure device. The blood pressure readings are automatically transmitted through the patient’s mobile application to the respective Polyclinic care team. This monitoring allows high or low blood pressure readings to be flagged up for further action by the care provider. In addition, patients will receive helpful reminders and notifications to take their blood pressure readings at least once a week, as well as receive care support when required.
User Guide
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Awareness Video:
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Awareness Flyers:
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User Guide Videos:
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User Guide Books:
FAQs
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What is the cost of this programme?
Singapore Citizens and PRs will enjoy a subsidised price of $6.30 per year for the programme, and a once-off price of $7.50 for a Bluetooth-enabled BP machine*. Your usual consultation, medication & lab tests will be charged separately.
*Terms and conditions apply. Please speak to your care team for more details.
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Can I drop out of this programme halfway?
There will be no refund if you drop out of the programme, and you will need to return the subsidies* on the Bluetooth-enabled BP machine. We strongly encourage you to remain on this programme to better manage your condition.
*Terms and conditions apply. Please speak to your care team for more details.
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What can I do if the Health Discovery+ app is not supported on my phone?
You should download the latest available operating system if you haven’t done so. You may do so by opening your phone Settings, selecting About Phone and tapping Check for Updates. If an update is available, an Update button will appear. Tap it to install and reboot your phone.
You may contact our IT support hotline at 6958 7998 if you have still have problems installing the app.
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What to do if the app is not working?
If you are experiencing issues with the HD+ app, you can try the following:
- force quit the app and reopen it,
- restart your phone, or
- check for updates to the app.
If the app still does not work properly, you can contact our IT service support hotline at 6958 7998.
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What if my BP machine stops working?
You may try the following solutions:
change batteries or make sure there's enough power,
remove and put in the batteries, or
restart the BP machine.
If the machine still does not work properly or if it is unable to pair with the mobile app, you can contact our IT service support hotline at 6958 7998.
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Can I get a replacement if my BP machine is damaged? Do I still get the same rate if my machine is damaged and need to purchase a new one?
If your machine is still within the 1-year warranty and the damage is not due to misuse, please contact our IT support hotline at 6958 7998.
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Can I key in my BP readings instead of pairing my BP machine with the app?
Yes, you can manually key in your BP readings and they will be transmitted to the polyclinic. However, we encourage you to learn to pair your BP machine, as it is more convenient and accurate to let the readings sync with the app automatically via Bluetooth.
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What if I do not have Singpass?
To continue on the PTEC Home BP Monitoring Programme, you will need to have a Singpass account, and have the Singpass app installed on your phone. Singpass is the trusted digital identity for Singapore citizens’ and residents' convenient and secure access to thousands of government and private sector services, online and in person. Please go to https://www.singpass.gov.sg/main for more information about Singpass.
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I forgot my Singpass password. How do I reset it?
If you have set up your Singpass, you can reset your password online:
Visit the Singpass Portal (https://www.singpass.gov.sg/spauth/login/loginpage)
Select ‘Services’ on the top scroll bar
Select ‘Reset password’ and enter your NRIC or FIN details, followed by your SMS One-Time Password
Create your new Singpass password
If you require further assistance, please contact the Singpass Helpdesk at [email protected] or 6335 3533. The operating hours are from 8am to 8pm (Mondays to Fridays) and from 8am to 2pm (Saturdays) excluding Sundays and public holidays.
For more information about the PTEC Home Blood Pressure Monitoring Programme, please visit https://www.synapxe.sg/healthtech/telehealth/ptec-home-blood-pressure-monitoring-programme.
About PTEC Home Diabetes Monitoring Programme
Following the success of the Home Blood Pressure (BP) Monitoring programme, The Primary Tech-Enhanced Care (PTEC) programme is expanding to provide telehealth support to patients with diabetes as well.
The PTEC Diabetes Monitoring (DM) Programme is being progressively rolled out in our polyclinics in NHGP. The PTEC DM programme aims to enable patients with high or low blood sugar levels to better manage their conditions in the comfort of their home, with the help of simple technology and tele-consultations from the polyclinic.
Under this programme, you will be able to understand your condition better with regular monitoring of your blood sugar levels and get better support from your care team. With PTEC, you would be able to effectively manage your diabetes, receive support for lifestyle changes and track your progress towards better health.
Patient Care Journey
Patients enrolled under the PTEC Home Diabetes monitoring programme will measure their blood sugar at home using a blood glucose meter. The readings can be saved in the Health Discovery+ app. Patients can view all past readings in a chart that tracks changes in their condition over time. This monitoring allows high or low blood sugar readings to be flagged up for further action by the care provider. In addition, patients will receive timely and interactive advice, helpful reminders and notifications to take their blood sugar readings at least once a week, as well as receive care support when required.
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User Guide
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Awareness Flyers:
FAQs
1.
What is the cost of this programme?
PTEC-DM is free for patients already on PTEC-HT (Hypertension) or available for $1.60 for 3 months for a limited time only. You will need a blood glucose meter to be on this programme. If you do not already own a blood glucose meter, you may:
• purchase a compatible Bluetooth-enabled device from your polyclinic pharmacy (Accu-Chek Instant) to sync your readings automatically, or
• any other blood glucose meter, and key in your readings manually.
2.
Can I drop out of this programme halfway?
We strongly encourage you to stay in the programme to better manage your condition. Please consult your care team for guidance if you would like to drop out of the programme.
3.
What can I do if the Health Discovery+ app is not supported on my phone?
You should download the latest available operating system if you haven't done so. You may do so by opening your phone Settings, selecting About Phone and tapping Check for Updates. If an update is available, an Update button will appear. Tap it to install and reboot your phone.
You may contact our IT support hotline at 6958 7998 if you have still have problems installing the app.
4.
What to do if the HD+ app is not working?
If you are experiencing issues with the HD+ app, you can try the following:
• force quit the app and reopen it,
• restart your phone, or
• check for updates to the app.
If the app still does not work properly, you can contact our IT service support hotline at 6958 7998.
5.
What if my blood glucose meter stops working? You may try the following solutions:
• Change batteries or ensure there's enough power,
• Remove and reinsert the batteries, or
• Restart the blood glucose meter.
If the machine still does not work properly or is unable to pair with the Health Discovery+ app, please contact the manufacturer of your blood glucose meter for further assistance.
6.
Can I use my own blood glucose meter instead of using a Bluetooth enabled device for this programme?
Yes, you have the option to use your existing device or purchase a device of your choice. You can manually key in your blood sugar readings and submit them to the polyclinic.
For convenience, you may consider using a compatible Bluetoothenabled device (Accu-Chek Instant) to sync your readings automatically to the Health Discovery+ app.
7.
What if I do not have Singpass?
To continue on the PTEC Home Diabetes Monitoring Programme, you will need to have a Singpass account, and have the Singpass app installed on your phone. Singpass is the trusted digital identity for Singapore citizens' and residents' convenient and secure access to thousands of government and private sector services, online and in person. Please go to https://www.singpass.gov.sg/main for more information about Singpass.
8.
I forgot my Singpass password. How do I reset it?
If you have set up your Singpass, you can reset your password online:
• Visit the Singpass Portal
(https://www.singpass.gov.sg/spauth/login/loginpage)
• Select 'Services' on the top scroll bar
• Select 'Reset password' and enter your NRIC or FIN details, followed by your SMS One-Time Password
• Create your new Singpass password
For more information about the PTEC Home Diabetes Monitoring Programme, please visit
https://www.synapxe.sg/healthtech/telehealth/ptec-home-diabetesmonitoring-programme
