​Following the success of the Home Blood Pressure (BP) Monitoring programme, The Primary Tech-Enhanced Care (PTEC) programme is expanding to provide telehealth support to patients with diabetes as well.

​The PTEC Diabetes Monitoring (DM) Programme is being progressively rolled out in our polyclinics in NHG Polyclinics. The PTEC DM programme aims to enable patients with high or low blood sugar levels to better manage their conditions in the comfort of their home, with the help of simple technology and tele-consultations from the polyclinic. 

 Under this programme, you will be able to understand your condition better with regular monitoring of your blood sugar levels and get better support from   your care team. With PTEC, you would be able to effectively manage your diabetes, receive support for lifestyle changes and track your progress towards   better health.

 Patient Care Journey

 Patients enrolled under the PTEC Home Diabetes monitoring programme will measure their blood sugar at home using a blood glucose meter. The readings ​can be saved in the Health Discovery+ app. Patients can view all past readings in a chart that tracks changes in their condition over time. This monitoring allows high or low blood sugar readings to be flagged up for further action by the care provider. In addition, patients will receive timely and interactive advice, helpful reminders and notifications to take their blood sugar readings at least once a week, as well as receive care support when required.

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 User Guide
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• Awareness Video​:
  
• https://m.youtube.com/watch?v=_Ijj2a2wwr4​ (Introduction to PTEC-DM)​
  

• Awareness Flyers:
  
• English ​
  
• ​ User Guide Books:
• ​​English
  

FAQs​


1.       What is the cost of this programme?

PTEC-DM is free for patients already on PTEC-HT (Hypertension) or available for $1.60 for 3 months for a limited time only. You will need a blood glucose meter to be on this programme. If you do not already own a blood glucose meter, you may: 

•       purchase a compatible Bluetooth-enabled device from your polyclinic pharmacy (Accu-Chek Instant) to sync your readings automatically, or 

•       any other blood glucose meter, and key in your readings manually.

 

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2.       Can I drop out of this programme halfway?

We strongly encourage you to stay in the programme to better manage your condition. Please consult your care team for guidance if you would like to drop out of the programme.

 




3.       What can I do if the Health Discovery+ app is not supported on my phone?

You should download the latest available operating system if you haven't done so. You may do so by opening your phone Settings, selecting About Phone and tapping Check for Updates. If an update is available, an Update button will appear. Tap it to install and reboot your phone.

You may contact our IT support hotline at 6958 7998 if you have still have problems installing the app.








4.       What to do if the HD+ app is not working?


If you are experiencing issues with the HD+ app, you can try the following:

•       force quit the app and reopen it,


•       restart your phone, or

•       check for updates to the app.

If the app still does not work properly, you can contact our IT service support hotline at 6958 7998.

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5.       What if my blood glucose meter stops working?  You may try the following solutions:


•       Change batteries or ensure there's enough power,  

•       Remove and reinsert the batteries, or 

•       Restart the blood glucose meter.

If the machine still does not work properly or is unable to pair with the Health Discovery+ app, please contact the manufacturer of your blood glucose meter for further assistance.

 




6.       Can I use my own blood glucose meter instead of using a Bluetooth enabled device for this programme?


Yes, you have the option to use your existing device or purchase a device of your choice. You can manually key in your blood sugar readings and submit them to the polyclinic.   

 

For convenience, you may consider using a compatible Bluetoothenabled device (Accu-Chek Instant) to sync your readings automatically to the Health Discovery+ app.





7.       What if I do not have Singpass?


To continue on the PTEC Home Diabetes Monitoring Programme, you will need to have a Singpass account, and have the Singpass app installed on your phone. Singpass is the trusted digital identity for Singapore citizens' and residents' convenient and secure access to thousands of government and private sector services, online and in person. Please go to https://www.singpass.gov.sg/main for more information about Singpass.

 


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8.       I forgot my Singpass password. How do I reset it?


If you have set up your Singpass, you can reset your password online:

•       Visit the Singpass Portal (https://portal.singpass.gov.sg/home/ui/login​)

•       Select 'Services' on the top scroll bar

•       Select 'Reset password' and enter your NRIC or FIN details, followed by your SMS One-Time Password

•       Create your new Singpass password

For more information about the PTEC Home Diabetes Monitoring Programme, please visit
​https://www.synapxe.sg/healthtech/telehealth/ptec-home-diabetesmonitoring-programme​