DAD is a one-time $8 appointment booking deposit for Dental Service. It is not chargeable to company account or MCPS (third-party payer) but is waived for patients on the Public Assistance or Medicare Assistance Scheme.

DAD serves to promote patients’ responsibility in keeping to their scheduled appointment, and to cancel or re-schedule at least 3 working days prior of their appointment date so as to free up limited dental appointment resource for others who need this service.

The fee of $8 will be collected at the dental clinic when you make an appointment for your dental treatment.

No. As long as you have a dental appointment deposit with us, it allows you to make subsequent appointment.

Yes, ​there is a validity period of 24 months. DAD will be auto-forfeited if you do not revisit within 24 months from your last dental appointment at any of our NHG Polyclinics​.

NHGP will not hold any dental deposit for more than 2 years. You are encouraged to seek a refund if you decide to discontinue your dental care at any NHG Polyclinic. Your DAD will be auto-forfeited if you do not revisit within 24 months from your last dental appointment at any of our NHG Polyclinics.

It takes about a month to process.

Yes. You can cancel / re-schedule it in advance (i.e., at least 3 working days ahead). DAD will be auto-forfeited if rescheduling / cancellation is done in less than 3 working days.

If you would like to claim your dental appointment deposit fee, you can do so by visiting any NHGP Dental Clinic for cash refund or email your bank name, account no. & payee name with a subject title “DAD Refund” to [email protected]​    for GIRO refund.

If you do not claim your dental appointment deposit fee, it will be auto-forfeited if you do not revisit within 24 months from your last dental appointment at any of our NHG Polyclinics.​

Dental appointment deposit will be forfeited if you fail to turn up for your appointment or late for more than 15 minutes or cancel your appointment less than 3 working days in advance.

For example:

• I have an appointment on 08 Apr 2024, if I cancel my appointment on 06 Apr 20​24, will my DAD be forfeited?

D​ental deposit will be forfeited when you cancel your appointment less than 3 working days in advance.

• And what if I cancel my appointment on 05 Apr 2024?

Dental deposit will not be forfeited as you cancel more than 3 working days in advance. Please check your DAD expiry date and claim a refund before the expiry date. DAD gets automatically forfeited on the expiry date.

You should provide documentation to support your reason for the last minute cancellation on your next visit. We will consider this reinstatement request and update you on the status.

The appointment deposit fee will be waived if you are on the Public Assistance or Medicare Assistance Scheme.