Online appointment booking can be done via NHG Health App (Downloadable from Apple store or Google Play Store). You will need to login via Singpass to book appointments.

Please refer to the quick guide for booking of appointment.

The NHG Health App is a mobile app brought to you by NHG Health as a digital tool providing various services, educational materials and clinical programmes to support a healthier lifestyle for you and your loved ones.

Upon sign-in using your valid SingPass, you will be able to access a range of medical information (e.g. Appointment Management, Registration, View Medication Prescription, Bill and Payment) and key health records (e.g. Laboratory Test Results, Medical Certificate).

If you are new to NHG Polyclinics, please call our Contact Centre at 6355 3000. After having your key information registered in our system, you may book appointments online or reschedule/cancel your existings appointment via the NHG Health App.

Online booking is for same day appointment meant primarily for acute conditions like cough, cold, flu, fever.

You are strongly encouraged to obtain your next chronic consultation and/or other required appointment(s), as ordered by the doctor, at our self-service kiosk right after making your bill payment during your regular visit.

Thereafter, you will be able to reschedule or cancel your follow-up appointments, should you choose to do so.

Your parents would need to apply for their SingPass account. With that, you can assist them to grant you and/or your sibling access as their caregiver to manage on their behalf.

[For dependent] To add a caregiver, please refer to the following steps:

1. On the home screen, tap on "Dependent/Caregiver".

2. Tap on "My Caregivers".

3. Tap on "CAREGIVER."

4. Input the caregiver's "NRIC" and tap on "Verify".

5. Input the caregiver's "Display Name" and "Email".

6. Select the Caregiver's access to your health records and tap on "NEXT".

7. Input your mobile number and tap on "Proceed"

8. Upon completion, you will see a "Successfully Added" screen.

Alternatively, your parents may call our Contact Centre at 6355 3000 to book, reshedule or cancel their appointment.

You may manage your child's appointments after adding them as a dependent.

To add a dependent, please refer to the following steps:

1. On the home screen, tap on "Dependent/Caregiver".

2. Under the "My Dependents" section, tap on "My Children" or "My Family & Friends".

3. Input the requested details and tap on "Save".

4. Upon completion, you will see a "Successfully Added" screen.

To book an appointment for a dependent, please refer to the following steps"

1. On the Home screen, tap on "Dependent/Caregiver".

2. Select your dependent.

3. Tap on "Appointments".

4. Tap on "Add new Appointment".

5. Select the NHG institution and book the appointments.

As your dependent's caregiver, you will be able to view their appointments and bills on NHG Health App.

Dependents above 21 will have to appoint you as their caregiver first. After which, you will be able to access their appointments and perform appointment registration and payment on their behalf. Caregiver would not be able to access the dependent's MC, laboratory results, or other documents.

[For dependents] To manage your caregiver's access, please refer to the following steps:

1. On the home screen, tap on "Dependent/Caregiver".

2. Tap on "My Caregivers".

3. Select your caregiver that you wish to edit access to.

4. Select the respective health record types you wish to give access to your caregiver.