How to Request for Deposit Refund
To request a deposit refund from NHG Polyclinics, please submit your request via our online
form.
1. Before You Begin:
Please note the following important points:
- Each form submission is valid for only one deposit refund request. For multiple refunds, please submit separate forms.
- All refunds will be reviewed and may be used to offset any outstanding bills.
- Your requests will undergo verification, and we will contact you via email if necessary.
- Ensure all information provided is accurate to avoid rejection. A $5 administrative fee may apply if reprocessing is required due to invalid or inaccurate payment details such as unregistered PayNow account or inaccurate bank account number.
- Processing time is up to 4 working weeks.
2. Next-of-Kin Request
If the refund is to be deposited into a bank account where patient is not the bank account holder/payee:
3. Mode of Refund
You can choose from two refund methods when submitting your request via FormSG:
a. PayNow Refund (Only for bank accounts linked to the patient’s NRIC/FIN)
- Fast and secure transfer directly to your NRIC/FIN linked account
- To check if your NRIC/FIN is linked to PayNow, you can visit the link
here.
b. GIRO refund
- Direct transfer to your bank acoount.
- Please ensure all bank account details are accurately provided.
4. What Happens After Submission?
1. You will receive an automatic email confirmation your form submission.
2. Our staff will review and process eligiable refund requests.
3. Within 4 weeks, you will receive an email about the outcome of your request.
4. For approved refunds, the amount will be credited to your account within 4 weeks from the outcome notification.
5. Need Help?
If you require assistance or have questions about your refund request, please contact our Contact Centre at 6355 3000.
