Medical Social Services

Our Medical Social Service plays an integral role in helping patients cope with their social, financial and medical needs.

You can talk to our Medical Social Workers (MSWs) if you need the following social support:

Crisis Intervention 

If you or someone in your family are experiencing the following crises, seek the MSW’s assistance immediately to work out a safety plan for yourself and your family members involved. The MSW will activate the relevant community resources to assist you to overcome the crisis.

• Domestic violence
• Elder or child abuse/neglect
• Depression with suicidal thoughts
• Attempted suicide

Care Planning and Support for Caregivers 

While the caregiving journey can be satisfying and meaningful, it can also be a physically and emotionally draining process. The MSW will discuss with you and your family members on how your own care or the care of your family member can be better managed in the community. Referrals to the community-based services may be made so that you or your family member can continue to be cared for at home, for as long as possible. If living at home is no longer a viable care option, the MSW can explore with you and your family members on the option of residential care.

Counselling Support 

If you are facing difficulty in coping with the impact of medical conditions, caregiver stress, family relationship problems or other life’s stresses, the MSW is able to extend counselling support to you and your family members. The MSWs play the role of the CARE officers during civil emergencies to provide psychological first aid for the affected persons as well as their family members.

Financial Assistance 

If you are facing financial difficulty and are unable to afford your basic daily living expenses, mobility aids, home care equipment or medical-related items, the MSW will attend to you by assessing your financial situation and making appropriate financial applications to assist you. Please make an appointment to see the Financial Counsellor for financial assistance with your NHGP medical bills.

Information and Referral 

You may make enquiries with the MSW to identify the available community resources that may be helpful to you. The MSW can link you to these organisations and assistance schemes if need be.



Polyclinics with this service:

Ang Mo Kio 
Bukit Batok 
Choa Chu Kang 
Toa Payoh