Medical Social Services

Our medical social workers play an integral role in helping patients cope with their medical, social and financial concerns.

You may request for an appointment to meet our Medical Social Worker (MSW) if you require the following assistance concerns:  

Crisis Intervention 

 If you or someone in your family is experiencing the following crisis, seek the MSW’s assistance immediately to work out a safety plan for yourself and your family members involved. The MSW will activate the relevant community resources to assist you to overcome the crisis. 

• Domestic violence
• Elder or child abuse/neglect
• Depression with suicidal thoughts
• Attempted suicide

Care Planning and Support for Caregivers 

While the caregiving journey can be satisfying and meaningful, it can also be a physically and emotionally draining process. The MSW will discuss with you and your family members on how your own care or the care of your family member can be better managed in the community. Referrals to the appropriate home, centre or residential based services may be recommended. 

Counselling Support 

If you are facing difficulty in coping with the impact of medical conditions, caregiver stress, family relationship problems or other life’s stresses, the MSW is able to extend counselling support to you and your family members. The MSWs play the role of the CARE officers during civil emergencies to provide psychological first aid for the affected persons.

Financial Assistance 

If you are facing financial difficulty and are unable to afford your basic daily living expenses, mobility aids, or medical-related items, the MSWis able to assist you with financial assistance applications. 

Please make an appointment to see the Financial Counsellor for financial assistance with your NHGP medical bills. 

Information and Referral 

MSW is able to assist you in identifying the available community resources that may be helpful for you and refer you to these organisations and assistance schemes. 



Polyclinics with this service:

Ang Mo Kio 
Toa Payoh