Terms & Conditions for Online Appointment Module



You are accessing or using the Online Appointment System  (the "System") provided by National Healthcare Group Polyclinics (referred to as "NHGP" or "we"). In these Terms of Use ("Terms"), "you" refers to any person accessing or using this System and "NHGP" and "we" include National Healthcare Group Polyclinics' parent organisations, affiliates, subsidiaries, officers, directors, shareholders, employees, agents, licensors and representatives.


1. Acknowledgement and Acceptance of Terms of Use

These Terms govern your access and use of the System and may be amended by us from time to time. By accessing or using the System, you acknowledge that you have read, understood and accepted these Terms and agree to be bound by them. If you do not accept or agree with these Terms, you must immediately discontinue your access and/or use of the System. When using or accessing the System, you agree that you must comply with any applicable third-party terms of agreement and any additional posted guidelines, rules, terms and conditions applicable to such use, which are hereby incorporated by reference into these Terms.


 2. Responsibility for all activity under your account

You shall maintain the confidentiality of any personal identification number or password provided. You shall immediately notify us of any unauthorised use or theft of these identifiers, or any other breach of security. You are fully responsible for all activities that occur under these identifiers. You shall indemnify us for any loss and/or damage suffered or incurred as a consequence of or related to such unauthorised access and use. We are not responsible for any misuse of your account by any third parties.


3. The System

We have the right to suspend or terminate your access to the System. We may also terminate the System or make upgrades to it at any time. The System may incorporate hyperlinks to third party websites on the Internet. We are not responsible for and do not endorse such websites. Your access to and/or use of such websites is entirely at your own risk.


4. Making and Changing Appointments

We reserve our right to reject your request to make, change and cancel appointments. Bookings made through the System have to be confirmed by our staff before they take effect.


5. Use of the System

You shall not:


  • manipulate any information supplied on the System in a manner that would lead to inaccurate, misleading or discriminating presentation of information being displayed;
  • use the System in a manner which causes or may cause an infringement of the rights of any other;
  • circumvent, or attempt to circumvent, any electronic protection measures in place to regulate or control access to the System;
  • use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, "scrape," "data mine", "crawl" or in any way gather the System or reproduce or circumvent the navigational structure or presentation of the System without our express prior written consent;
  • use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the System, including uploading or making available files containing corrupt data or viruses via any means whatsoever; and/or
  • violate any applicable laws, rules or regulations in connection with your access or use of the System.



6. Disclaimer

The System is provided on an "as is" and "as available" basis without warranty of any kind. We disclaim all warranties, express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose and non-infringement.


7. Limitation of Liability

You expressly understand and agree that, to the maximum extent permitted by law, under no circumstances shall we be liable to you or any third party for any damages, losses, expenses or costs whatsoever including, without limitation, any direct, indirect, special, incidental, compensatory, exemplary or consequential damages, lost profits, lost goodwill, lost revenue or lost opportunity however caused and under any theory of liability, arising from, relating to or in connection with your access and/or use of the System.


8. Indemnification

To the fullest extent permitted under the law, you agree to defend, indemnify and hold us blameless from and against all claims, actions, liabilities, losses, expenses, damages and costs (including reasonable solicitors' fees) arising out of or related to your access or use of the System or any breach of these Terms by you.


9. Intellectual Property

The intellectual property rights in the System and all its contents are owned by or licensed to us.


10. Privacy

We reserve the right to access and disclose your personal information where we believe this is permissible or necessary to comply with applicable laws and lawful government requests, to operate its systems properly or to protect ourselves.

While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to use. Any such transmission is done at your own risk.


11. Governing Law

These Terms shall be governed by and construed in accordance with laws of Singapore and you irrevocably agree to submit to the jurisdiction of the Singapore courts. Our parent organisations, affiliates, subsidiaries, officers, directors, shareholders, employees, agents, licensors and representatives may enforce any of these Terms as if each were in direct contractual relation with you.