FAQs on Subsidised Dental Services

• Q1. Can I consult the dentist (i.e: walk in to the clinic) without prior appointment?

  Our dental services are strictly on an appointment basis. You may submit an online request to make an appointment for Dental Services by clicking here.

  Alternatively please call our Contact Centre at 6355 3000 to book an appointment.

• Q2. How much is the appointment deposit fee and how will it be collected?

  The deposit fee is $8 and will be collected when you make an appointment for your subsidised dental treatment. You may NOT charge the fee to your company’s account, as it will be refunded to you when you turn up for your appointment, or when you have completed your treatment plan.

• Q3. What will happen to my appointment deposit fee if I fail to turn up for my appointment or cancel/re-schedule it in advance (i.e. at least 3 working days ahead)?

  Your appointment fee will be forfeited if you:

  • Fail to show up for your appointment
  • Fail to re-schedule or cancel your appointment at least 3 working days (excluding Sundays and Public Holidays) before your appointment date
    
• Q4. Can the appointment deposit fee be waived?

  The appointment deposit fee will be waived if you are on the Public Assistance or Medicare Assistance Scheme.

• Q5. What happens if I am late for my appointment?

   If you arrive more than 15 minutes late for your appointment, please approach our counter staff to reschedule your appointment. Your appointment deposit will be retained in the system. Please note that if you do not reschedule your appointment to another day, your deposit of $8 will be forfeited.

• Q6. If I am unable to go for my subsidised dental appointment, can I transfer my appointment slot to one of my family members?

  The transfer of dental appointment slots is not allowed. You are encouraged to reschedule your appointment at least three working days before the appointment date in order to safeguard your dental appointment deposit fee.

• Q7. If I have a genuine reason for a last minute cancellation of my appointment, how should I request for a reinstatement of my deposit?
  You should provide documentation to support your reason for the last minute cancellation on your next visit. We will consider this reinstatement request and update you on the status.

   

• Q8. How do I request for a refund of my deposit?

  Please call our Contact Centre at 6355 3000 or email us at  enquiries@nhgp.com.sg with the following details:

  • Mailing address
  • Reason for Refund
  • NRIC number
  • Full Name (as in NRIC)
  • Contact number

  The request will be forwarded to the relevant dental clinic and processed within the next 2 months.